Refund Policy

Refund Policy — Overview

At Unique Leather Bracelets, we want you to be completely satisfied. We accept returns within 90 days of purchase. After 90 days, we cannot offer refunds or exchanges. 

When to File an Order Protection Claim

If your situation involves any of these issues, your order qualifies for our FREE Order Protection service. Instead of returning immediately, you should file a claim through that service:

  • Stolen during shipping

  • Delivered but you did not receive it

  • Lost in transit

  • Arrived damaged

  • Received the wrong item

  • Wrong address due to carrier error 

If you qualify under one of these, please file a claim here:
Submit Your Claim 

Return Conditions (Non-Claim Situations)

If your issue does not qualify for an Order Protection claim, here are the conditions for a return:

  • The item must be unused and in the same condition as when you received it. 

  • It must be in its original packaging. 

  • You must provide a tracking number for the return.

Also, to process a return you'll need proof of purchase (receipt, order confirmation, etc.)

Submit Your Claim 

 

Partial Refunds

You may get a partial refund in these cases:

  • If the item is not in original condition, or is damaged, or missing parts and it’s not due to our error. 

  • If returning more than 90 days after delivery. 

Refunds / Processing

  • Once we receive the returned item and inspect it, we will issue your refund. 

  • The credit goes back to your original payment method, usually within a few business days.

  • We are not responsible for returns lost in transit if no valid tracking number is provided. 

Store Credit Policy

  • If tracking shows the package was delivered but you're claiming you didn’t receive it, we’ll first try to resolve via the Order Protection service. 

  • If the claim cannot be resolved that way, store credit may be issued. 

Exchanges

  • All exchange cases (lost, stolen, wrong item, etc.) are handled using our Order Protection service. 

  • To make this process easier, file a claim via the same link as above:
    Submit Your Claim

Gifts

  • If the item was marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit for the value once the returned item is received. 

  • If it wasn’t marked as a gift or was sent to the gift-giver first, the refund will go to the original purchaser. 

Shipping / Where to Send Returns

  • Mail returns to:
    516 River Hwy D-111, Mooresville, North Carolina, US 28117 

  • Return shipping cost is your responsibility and is non-refundable. It will be deducted from your refund if not already accounted for. 

  • Use a trackable shipping service, and keep the tracking number until the return is fully processed. 

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or credit card statement again.

  2. Contact your credit card company; sometimes there's processing delay.

  3. Contact your bank—there may be delays on their end.

  4. Still no luck? Email us at orders@unique-leather-bracelets.com